Công ty Cổ phần Mạng giáo dục Bạch Kim - 27 Huỳnh Thúc Kháng, Đống Đa, Hà Nội
Coverpage
Coverpage:
UNIT 9: THE POST OFFICE LESSON 5: WRITING I. BEFORE WRITING
1. Look at these sentences. Answer the questions:
A. Dear sir / madam: B. Yours faithfully, C. I’m satisfied with the staff of thanh ba post office . D. This letter is written in hope that your post office will be a best place What can you remember:
Writing a formal letter to express satisfaction / dissatisfaction:
Writing a formal letter to express satisfaction / dissatisfaction 2. New words:
Attitude of the staff: Thái độ của nhân viên Punctuation (n): Sự đúng giờ Punctual(a): không chậm trễ 2. New words I. BEFORE WRITING Pickpocket(n): Kẻ móc túi Arrogant (a): ngạo mạn Reasonable(a): Có lý, thỏa đáng * Match the words with their meaning:

thái độ của nhân viên
không chậm trễ
có lý, thỏa đáng
kẻ móc túi
ngạo mạn
II. WHILE WRITING
1. Rearrange the following sentences in the correct order of a letter:
2. Reading and answering questions:
II. WHILE WRITING 2. Reading and answering questions a) What time does Thanh Ba post office open and close? b) What is Thanh Ba post office equipped with? c) What services are offered at Thanh Ba post office? d) What are the attitudes of the staff? * Suggested answer the questions:

3. Task 1: Work in pairs, discuss the things that make you satisfied and the things that make you dissatisfied with the services at Thanh Ba Post Office:
II. WHILE WRITING 3. Task 1: Work in pairs, discuss the things that make you satisfied and the things that make you dissatisfied with the services at Thanh Ba Post Office A: The thing that makes me like best about the services of Thanh Ba Post office is the attitude of the staff. They are very thoughtful. And the quality of the equipment is very good. B: Yes, I quite agree. However, the close time of this office is quite early. It should be change to 10 PM. * Structures for the letter :
* Structures for the letter

1. Opening: I am writing in reference to / in concern about Nto

2. Body

To give opinions: I think/ in my opinion/ in my point of view…

The likes:

what I like about N is/are -I love N

What make I like N is/ are N - I appreciate N/ that clause

The dislikes:

I think that clause…

Giving suggestions:

If I could make a suggestion, that would be N

I think N should/ v/ should be ved.

3. conclusion:

Thank you very much for your…. And hope that…

4. Task 2: After a year in the job, the director of Thanh Ba Post Office has invited residents in the neighbourhood to write letters to him describing the quality of the services they have received. Discuss what services the residents can write about:
After a year in the job, the director of Thanh Ba Post Office has invited residents in the neighbourhood to write letters to him describing the quality of the services they have received. Discuss what services the residents can write about * Suggested writing:
Dear Sir, I have been using the services provided by Thanh Ba post office for years and now I am writing to express the satisfaction and dissatisfaction towards the post office services. First, I find that your post office has a good quality and it is equipped with modern technology. Next is the attitude of the staff that expresses me most. They are very polite and helpful. Last, it is the prices of the services. They are always reasonable. However, your post office has some things that may make your customers unsatisfied. I think that the post office should open earlier and close later, moreover, it should has a security guard , I find the post office has a spacious front office but has no one to keep motorbikes or bicylces. The last thing I want to tell you is the punctuality of deliver of letter and newspapers. They are sometimes late and lost. I hope that your post office will be made a better place. Your faithfully, * Suggested writing Trang 13:
use the pictures and cues to express SATISFACTION or DISSATISFACTION about Thanh Ba Post Office: Thanh Ba Post Office Advanced technology / spacious 1) What is Thanh Ba Post Office equipped with? III. HOMEWORK
1. Homework:
- Learn new words by heart - Do ex in the book - write a letter to express the satisfaction / dissatisfaction about Ha Noi Post Office - Prepare the next lesson: Unit 09. The post office. Language focus HOMEWORK 2. The end: