UNIT 8. SHOPPING. LESSON 4. COMMUNICATION
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UNIT 8. SHOPPING
LESSON 4. COMMUNICATION
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WARM-UP
Chatting
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WARM-UP
CHATTING
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The hat you ordered
The hat you received
MAKING COMPLAINTS
Supposing you ordered a hat online, but when you got it, it didn’t have the same color as you ordered. What would you do in that case?
EVERYDAY ENGLISH
1. Listen and read the conversations. Pay attention to the highlighted sentences
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EVERYDAY ENGLISH
1. Listen and read the conversations. Pay attention to the highlighted sentences
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Tom: I’m calling to make a complaint about the SMART backpack I ordered from you last week. I got it this morning, and it’s smaller than the one you advertised online. Trang: Well … Let me check it. Tom: And I’m not happy with the colour, either. In your picture, it’s dark brown, and this one is yellowish brown. Trang: I’m sorry about that. I’ll send you another one.
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- Structures
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EVERYDAY ENGLISH
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2. Make complaints about the situations below
2. Work in pairs. In turn, make complaints about the situations below
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EVERYDAY ENGLISH
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- The cans of fish you bought at the shop expired five days ago
2. Work in pairs. In turn, make complaints about the situations below
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EVERYDAY ENGLISH
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A: I'm calling to make a complaint about the can of fish I bought at the shop. It expired five days ago. B: Well ... Let me check it. A: I'm waiting. B: I'm sorry about that. I'll send you another one.
- An assistant at the shop was not very helpful
2. Work in pairs. In turn, make complaints about the situations below
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EVERYDAY ENGLISH
A: A: I'm calling to make a complaint about an assistant at the shop. She / He was not very helpful. She / He looked so irritated when I asked about the discount voucher. I took it form your shop two days ago and of course is was still available, but that assistant told me it was expired? B: Well I', so sorry about your bad expercience. ... Can you tell me name of that assistant? A: I don't know his/ her name but she / he has long curly hair and wears glasses. B: Oh. I got it. I am really sorry about that again.
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MY FAVOURITE SHOPPING PLACE
3. Listen and tick the place they mention
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MY FAVOURITE SHOPPING PLACE
3. Listen to three people talking about their favourite shopping places and tick the place they mention
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4. Take turns to ask and answer what each person in 3 likes about their shopping place
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MY FAVOURITE SHOPPING PLACE
4. Work in pairs. Take turns to ask and answer what each person in 3 likes about their shopping place
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Example:
A: What does Nam like about shopping at a convenience store? B: They are convenient because they are everywhere. It saves him time.
- Take turns to ask and answer what each person in 3 likes about their shopping place
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MY FAVOURITE SHOPPING PLACE
4. Work in pairs. Take turns to ask and answer what each person in 3 likes about their shopping place
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Example:
A: What does Mai like about shopping at a discount shop? B: There is a wide range of goods there. Everything is cheaper than at other places.
- Take turns to ask and answer what each person in 3 likes about their shopping place
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MY FAVOURITE SHOPPING PLACE
4. Work in pairs. Take turns to ask and answer what each person in 3 likes about their shopping place
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Example:
A: What does Alice like about shopping at a open-air market? B: The products are home-grown and home-made. And the market goers know one another, so they can chat happily while selling and buying.
5. Share your favourite shopping place with your group
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MY FAVOURITE SHOPPING PLACE
5. Work in groups. Share your favourite shopping place with your group
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You can include: - The name of the place - The reason(s) why you like it
- Example
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MY FAVOURITE SHOPPING PLACE
5. Work in groups. Share your favourite shopping place with your group
I’m really into convenience store. It’s simply convenient. You can find them everywhere you go. Convenience stores offer a smaller range of goods for you to buy. As there are not much goods, we don’t waste time thinking about what to pick. Convenience store can contribute to a local business because they can sold what locals grow and make a lot of money.
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CONSOLIDATION
Wrap-up
WRAP-UP
What have we learnt in this lesson? - Making complaints - Some favourite shopping places
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CONSOLIDATION
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Homework
HOMEWORK
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CONSOLIDATION
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- Learn the ways to make complaints by heart. - Write a paragraph of 50-70 words about your favourite shopping place. - Do exercises in the workbook.
Good bye
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Thanks for your attention
Good bye. See you again!